TECHNICAL TEAM LEADER İSTANBUL-ŞİŞLİ

We are looking for a ‘Technical Team Leader’ for our business partner that we are consulting for in İstanbul-Şişli

Job Description; For one of the world's leading mobile phone manufacturers;

• To ensure the coordination and control of the team that meets inbound calls from the customer and establishes written communication (Whatsapp, Instagram, Chat and e-mail),
• Ensuring that the team's performance criteria are achieved,
• Achieving team targets by considering internal / external customer satisfaction,
• Coaching and guiding the team to achieve their goals, monitoring their personal development, providing the necessary support for team development,
• To follow the process updates related to the sharing of reports on team performance and target achievement with the company manager.

Job Requirements;
• At least 2 years of experience as a Team Leader in the call center sector,
• Having experience in operation management,
• At least advanced level of written and spoken English language skills,
• Preferably involved in the technical project,
• Interested in technological products and prone to technology,
• Suitable for office work,
• Strong customer relations.