Operation Claims Specialist

Carglass® is a brand of Belron®, world's largest dedicated vehicle glass repair, replacement and recalibration company. Operating over 40 countries and 5 continents, Belron® is home to more than 28,000 people worldwide.

Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service.

Your mission as ‘Operation Claims Specialist’ is to organise branches to deliver outstanding customer service in line with Business(Belron®) Standard Operating Procedures.

For our growing organization in Istanbul- Anatolian Side, we are looking for a  Operational Support Team Member as part of the Operation Department. The incumbent will be directly reporting to Operations Manager in Turkey.


JOB DESCRIPTION:

• Maintaining knowledge of the services we offer and the technical aspects of products, to support the delivery of exceptional customer service,
• Observing the managerial processes in the branches and auditing the stock through branch visits,
• Liaising with Technicians regarding job schedules and provides administrative assistance as required,
• Ensuring and supporting the communication with Technicians and Ops Manager and listen to their suggestions,
• Supporting central claims file processes,
• Caring out day to day activities in accordance with branch operating systems,
• Assisting with the running of operations in conjunction with the Branch Manager Assisting the Technical Trainer in Belron® processes,
• Completing the translations for global documents in English
• Monitoring compliance with Belron® Standard Operating Procedures,
• Ensuring legal compliance within the branch and take responsibility for driving health and safety standards,
• Monitoring performance to be able to take disciplinary action where necessary,

QUALIFICATIONS:

• Fluent in English, (is a must)
• Basic knowledge of claim file processes,
• Experienced in technician / workshop management,
• Strong communication, organization, presentation, and interpersonal skills,
• Attention to details and Numerical Ability,
• Team player,
• B- Driver license,
• Capable of working with foreign experts related with the role and complete the implementations of the best practices if necessary,
• Residing in Anatolian side,
• No military service for male applicants,Availability for travel domestically and internationally,