Learning and Development Manager

Hilton Istanbul Airport will open its doors in 2025.

Hilton İstanbul Airport will be the first Hilton brand at the Airport zone in Türkiye with 491 rooms and three F&D venues.

We are looking for the Learning and Development Manager for this unique property

What will I be doing?

As a Learning and Development Manager, specifically, you would be responsible for performing the following tasks to the highest standards:

• Creating and coordinating the annual training budget.
• Analyzing the hotel's training needs, preparing, monitoring, and coordinating the required annual training plan within budgetary constraints based on job requirements, departmental training plans, and performance evaluations.
• Regularly organizing and monitoring orientation training for new team members in accordance with the standards.
• Providing advice to management in establishing specific training and development goals and assisting to them.
• Coordinating and evaluating externally-sourced training programs and presenting them to management.
• Regularly organizing a 60-Day Orientation Program, and additionally providing team members with training in accordance with standards, while observing their progress over a 4-week period.
• By monitoring market trends and innovations in the hospitality industry, providing new training programs and workshops to management, and to follow-up.
• Tracking accurate training records for all team members.
• Publishing Global English and Hilton University monthly reports.
• Following up leadership programs at all levels.
• Promoting, motivating and leading internal training program evaluations and certification process. Keeping training booklets and checklists up to date.
• Coordinating and supporting for internship and development programs (including MDP).
• Planning and following up cross trainings within and outside of the hotel.
• Supporting regional learning activities when necessary and take active role at events; e.g., fair etc.
• Attending Quality Meetings regularly.
• Working with the Occupational Health and Safety Specialist, ensuring hotel’s occupational health and safety compliance with regulations and laws, organizing Occupational Health and Safety meetings, and coordinating the implementation of decisions at the hotel level.
• Being personally responsible for Brand Quality Audits (QA Audit), on behalf of the Human Resources Department, providing all necessary documents for the audit.
• Coordinating all necessary training and related documentations on behalf of the Human Resources Department during inspections by the Ministry of Tourism and other external audits, as being personally responsible for the Human Resources Department during the inspections.
• Ensuring the effectiveness of the relationships between all team employees.
• Plays an active role with the HR Team in the planning, organization and coordination of team member motivation activities.
• Plays an active role with the HR Team in the planning, organization and coordination of all corporate surveys such as Team Member Survey, Cafeteria Survey, Great Place to Work Survey etc.
• Having an active role in the performance evaluation process and ensures coordination of the process for all hotel employees.
• Determining the learning and development needs of team members by examining the results of Team Member performance evaluations.
• Having an active role in the performance evaluation process and ensures coordination of the process for all hotel employees.
• Determining the learning and development needs of team members by examining the results of Team Member performance evaluations.
• Reports primarily to the Director of Human Resources; and to Türkiye Training Manager for the Hotel's Country Training reporting

What are we looking for?

• Comply with all systems and procedures as laid down by the HRD, GM and Hilton International.
• Thorough knowledge of modern learning and development tools and technique• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work on their own or in teams• Proficiency, at an intermediate level, with computers and computer programs
• Fluent in both written and spoken English
• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton