HIBHR-Learning&Development Manager

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As  Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for the potential candidate for Learning&Development Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.

BENEFITS:

• Competitive Salary
• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.  
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As a Learning&Development Manager, specifically, you would be responsible for performing the following tasks to the highest standards:

• Creating and coordinating the annual training budget.
• Analyzing the hotel's training needs, preparing, monitoring, and coordinating the required annual training plan within budgetary constraints based on job requirements, departmental training plans, and performance evaluations.
• Regularly organizing and monitoring orientation training for new team members in accordance with the standards.
• Providing advice to management in establishing specific training and development goals and assisting to them.
• Coordinating and evaluating externally-sourced training programs and presenting them to management.
• Regularly organizing a 60-Day Orientation Program, and additionally providing team members with training in accordance with standards, while observing their progress over a 4-week period.
• By monitoring market trends and innovations in the hospitality industry, providing new training programs and workshops to management, and to follow-up.
• Tracking accurate training records for all team members.
• Publishing Global English and Hilton University monthly reports.
• Following up leadership programs at all levels.
• Promoting, motivating and leading internal training program evaluations and certification process. Keeping training booklets and checklists up to date.
• Coordinating and supporting for internship and development programs (including MDP).
• Planning and following up cross trainings within and outside of the hotel.
• Supporting regional learning activities when necessary and take active role at events; e.g., fair etc.
• Attending Quality Meetings regularly.
• Working with the Occupational Health and Safety Specialist, ensuring hotel’s occupational health and safety compliance with regulations and laws, organizing Occupational Health and Safety meetings, and coordinating the implementation of decisions at the hotel level.
• Being personally responsible for Brand Quality Audits (QA Audit), on behalf of the Human Resources Department, providing all necessary documents for the audit.
• Coordinating all necessary training and related documentations on behalf of the Human Resources Department during inspections by the Ministry of Tourism and other external audits, as being personally responsible for the Human Resources Department during the inspections.
• Ensuring the effectiveness of the relationships between all team employees.
• Plays an active role with the HR Team in the planning, organization and coordination of team member motivation activities.
• Plays an active role with the HR Team in the planning, organization and coordination of all corporate surveys such as Team Member Survey, Cafeteria Survey, Great Place to Work Survey etc.
• Having an active role in the performance evaluation process and ensures coordination of the process for all hotel employees.
• Determining the learning and development needs of team members by examining the results of Team Member performance evaluations.
• Having an active role in the performance evaluation process and ensures coordination of the process for all hotel employees.
• Determining the learning and development needs of team members by examining the results of Team Member performance evaluations.
• Reports primarily to the Director of Human Resources; and to Türkiye Training Manager for the Hotel's Country Training reporting

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Comply with all systems and procedures as laid down by the HRD, GM and Hilton International.
• Protected confidentially all correspondence in the Human Resources department, salary information, personnel file and information within the scope of KVKK (Personal Data Protection Authority), and personal computer-email password under all circumstances; and to ensures that the confidentiality of that information, which is kept in digital or hard copies.
• Management reserves the right to change/expand this declaration at any time it deems necessary during “his/her” employment
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

Work Location : Hilton Istanbul Bosphorus