Guest Experince Agent

 Just Guest Experince Agent will deliver a personalized and discreet service experience to our esteemed guests, ensuring their needs are anticipated and fulfilled promptly and with exceptional attention to detail. This role requires a commitment to providing world-class hospitality in alignment with the distinguished standards of Ajwa Sultanahmet.

        Why Join Ajwa Sultanahmet?
As a Guest Experince Agent at Ajwa Sultanahmet, you will be part of a team dedicated to delivering a one-of-a-kind luxury hospitality experience. Our boutique hotel embodies elegance, culture, and unmatched service standards, providing an enriching environment for professional growth.

Guest Experience:Greet and escort guests upon arrival and departure with courtesy and professionalism.Act as the main point of contact for guests, ensuring their needs are anticipated and exceeded.Provide personalized services, such as unpacking/packing luggage, organizing wardrobes, and arranging personal amenities.

Service Excellence:Serve food and beverages to guests in rooms or private settings, adhering to fine dining standards.Coordinate room preferences, special requests, and bespoke itineraries for guests.Handle wake-up calls, laundry services, shoe shining, and any other bespoke requirements.

Communication:Communicate effectively with other departments (Housekeeping, Concierge, Kitchen, etc.) to ensure seamless service.Maintain accurate records of guest preferences and special instructions for future visits.

Attention to Detail:Ensure all guest areas are impeccably clean, well-stocked, and set to the highest standards.Check on in-room technology, ensuring all appliances are in perfect working order.

Confidentiality and Discretion:Uphold strict confidentiality regarding guest information and privacy.Anticipate guest needs without being intrusive or overbearing.

Problem-Solving:Address and resolve guest complaints and issues promptly and efficiently.Proactively identify opportunities to enhance the guest experience.

Education: High school diploma or equivalent. Hospitality certifications are a plus.

Experience: Minimum of 2 years in a similar role in a luxury hotel or hospitality environment.

Language Skills: Fluency in English is required; additional languages are an advantage.

Technical Skills: Knowledge of luxury service standards, fine dining etiquette, and housekeeping operations.

Personal Attributes: 

• Exceptional attention to detail.
• Outstanding interpersonal and communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.