İş Tanımı

We are looking for a colleague to be appointed as " Guest Experience" for our Barcelo Istanbul and Occidental Taksim Hotel, a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post departure and during the guest stay. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Barceló Hotel Group’s policies

Aranan Nitelikler

Solid communication and organization skills
Fluent in English, as a second language preferably Spanish; other languages will be considered also
At least 4 years of experience in a similar position in 5 star hotels Guest satisfaction oriented, with proper diction and effective communication skills on the phone and face to face
Willing to work in a team
Strong problem solving ability
Graduated from a University 
Able to use MS Office and Opera applications effectively 
Not related to military service (for male candidates)

Özet Bilgiler

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BENZER TÜM İLANLAR

BARCELO HOTEL GROUP TÜRKİYE

Elegance and modernity in the heart of IstanbuL

The fully refurbished Barceló Istanbul***** hotel is set in the heart of the city next to one of the most sophisticated districts in Istanbul, in the iconic Taksim Square. Surrounded by a wide range of restaurants, shops and businesses, its prime location allows guests to delve right into the vibrant streets of the country’s historical, cultural and financial capital.

With 273 spacious and stylish rooms and suites, Barceló Istanbul offers all kinds of conveniences and has a unique atmosphere for a relaxing and comfortable stay. Its comforts and amenities provide everything you could want for a perfect getaway. Some rooms include a private hammam. 

The hotel facilities are stylish and modern and offer guests exclusive views of the city. It features a B-Heaven Rooftop Lounge, a large sun terrace with two Jacuzzis and a state-of-the-art 1,200 square metre Wellness and Fitness Centre situated on the eleventh floor. 

The hotel also offers seven multi-purpose rooms that can accommodate up to 600 people with equipment to successfully host all kinds of meetings and events. 


Barceló Istanbul, located in the central Beyoglu district, is an ideal spot for a business or leisure trip. Here, travellers can delight in all the activities offered by this beautiful city, famous for its mix of cultures, aromas, textures and colours. All this makes it one of the best hotels in the city of the Bosphorus.

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