Front Office Supervisor

Job Description

Are you an experienced professional looking to advance your career in the hopitality industry?
Ramada Hotel by Wyndham Arnavutköy, located near Istanbul Airport, is seeking talented individuals with international hotel experience positions.

Responsibilities:
Front Office Supervisor, enchance team performance and maximize customer satisfaction by strategically managing calls, implementing process improvements,
Talented leader offering top-notch abilities in Opera Management System, interpersonal communication and administrative oversight,
Successfull at training and mentoring employees to promote culture of collaboration and continuous improvement,
Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests,
Register and process check in for all arrivals,
Update and check guest information into the computer after a complete check in,
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure,
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed,
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time,
Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up,
Handle issuance of guest room key cards and ensure effective control for guest security,
Check and convey message to Guests,
Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned,
Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager,
Review log book, verify outstanding and follow up pending, Identify if any special assignment for the day,
Check Hotel situation, occupancy, functions, groups, VIPs,File daily reception report and documents systematically,
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

Requirements:
University degree,
At least 3 years of experience in the position in Front Office Department or similar position,
Team Oriented,
Fluent in English,
Strong internal and external communication skills, both verbal and written,
Organizational skills.