Field Service Technician

Erem Medikal Research and Consulting Inc. is an Istanbul based 3rd Party Logistics and distrubution company providing warehousing, stock management, transportation and invoicing services for your Supply Chain needs. With a 31 years of history in Turkish Pharma Logistics operations, today Erem Medikal continues to offer flexible and unique solutions for our existing and new partners with no compromise of our ISO awarded Quality Management Systems.

The Field Service Technician is located in areas with high market presence of medical equipment, cataract and dry eye treatment.

One prime purpose of the technician is to provide field service in cultural and geographic proximity to customers. This will allow Erem Medikal to offer professional and fast support to our customers.

Further, Field Service Technician can develop, improve and extend existing customer relationships, resulting in incremental sales of services (service contracts).

Technician will be key for Erem Medikal to closely track performance of medical equipment, respond quickly to customer enquiries and provide accurate feedback on system usage, performance and customer satisfaction.

Erem Medikal Field Service operates in Turkey network, frequent travel on short term notice will be required.

It is expected that Field Service Technician has a significant positive impact on generation of incremental revenue through their support activities.

Field Service:

• Provide first-line on-site support to address local customer issues.
• Perform required safety checks, preventive maintenance and repair as per applicable legal requirements, MDD and in-line with Erem Medikal systems service policy.
• Implement compulsory, mandatory or performance related enhancements to the installed base.
• Delivery, installation and commissioning of Erem Medikal surgical equipment.

Reporting & Administrative:

• Perform all work according to Erem Medikal's Quality Management System.
• Maintain and update local market installed base list and device history file.
• Provide regular updates on performance records, warranty tracking and / or customers inquiries in particular.
• Following the Erem Medikal complaint process.
• Actively drive the complaint process for Erem Medikal continuous product improvement.
• Management of parts trunk stock.
• Maintenance of tools and test equipment.

Customer Support:

• Support areas outside of their market to address critical customer situations if requested under consideration of local requirements.
• Takes care for key accounts in local markets.
• Evaluate and communicate specific local market requirements.

General:

• Address local market priorities, utilizing Tech Support resources.
• Trade in / trade out programs, second hand units, de-installation and recycling.
• Actively participate in regional technical meetings.

Qualifications: 

• Associate degree in biomedical, electronics or equivalent.
• Minimum experience required: 2 years of service experience preferred in medical industry.
• Familiarity with ophthalmic or diagnostic equipment used in surgery environment a plus.
• Turkish plus good knowledge of English oral and written.
• Additional language a plus.
• No travel obstacles.
• Travel: 80% field travel, 20% office.
• Drivers Licence Military service completed for male candidates