Director of Operations

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Türkiye. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976. Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As  Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.


THE ROLE:

We are looking for the potential candidate for Director of Operations position in our Legendary Hotel Hilton Istanbul Bosphorus.

BENEFITS

• Competitive Salary
• Private Health Insurance (Manager package, family included)
• Free Carpark
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Türkiye.
• 50% discount on personal food & beverage consumption in the hotels.
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members) Paid
• Paternity leave – 14 days
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As  a Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects, customer service, refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Develop, own and drive the F&D strategy plan in collaboration with all other hotel key leaders and regional specialists.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:   

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Drink or Rooms Management
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and customers. 
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Ability to show resilience, judgement and leadership
• It is mandatory to be proficient in both written and verbal English, and ideally, should also be able to write and speak Turkish.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role