Customer Representative

JOB DESCRIPTION

• To provide support to our customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat, 
• Following orders through our e-commerce management panel and leaving the customer satisfied, 
• Eliminating problems in existing applications and supporting new developments, 

REQUIRED SKILLS

• Excellent command of written and spoken English and Turkish,
• Customer-oriented problem solver who can identify root causes and recommend corrective actions,
• A good team member with good communication skills for speaking with customers from all over the world, 
• High motivation to innovate,
• Open to learning and willing to improve,
• Proactive and having a solution-oriented perspective.

ABOUT JENGAL

Jengal was founded in 2012, and since then, it continues to operate in the software field by growing its team and achieving great success. As Dopinger, we support our customers all over the world and grow our professional staff day by day with our ongoing projects in the field of SEO (Search Engine Optimization) and social media promotion services.How would you like to join our growing, young, and dynamic team as a "Customer Representative" and be a partner in our success?

• No waste of time in traffic by working from home, 
• 1 day of paid leave so that you can party on your birthday, 
• Paid leave on your child’s birthday and graduation day,  
• Paid leave for employees with disabilities on the International Day of Persons with Disabilities (December 3) and on the first day of Disability Week (May 10), 
• Offering the opportunity to take annual leave before completing your first year, 
• Opportunity to benefit from health services in institutions contracted with health insurance, 
• Personalized high technology equipment, 
• Financial support for employees seeking psychological counselling, 
• Special benefits for our newlywed employees to help them start this exciting chapter of their lives, 
• Monthly Multisport card subscription, 
• Support for continuous self-development with both individual and team trainings, Social events, both within and outside the city, are planned periodically to enhance team spirit,
• A buddy you can consult about anything when you’re new, 
• Also our benefits package includes meal and internet allowance and home internet expenses, 
• 1 hour break opportunity that you can rest during your work shifts. 

Work Shifts;

Morning:6 AM to 2 PM or 8 AM to 4 PM
Afternoon: 2 PM to 10 PM or 4 PM to 12 PM
Night: 7 PM to 3 AM or 10 PM to 6 AM