Customer Experince Analyst

Carglass® is a brand of Belron®, world's largest dedicated vehicle glass repair, replacement and recalibration company. Operating over 40 countries and 5 continents, Belron® is home to more than 28,000 people worldwide.

Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service with real care. 

We are looking for a Customer Experience Analyst who works to maximize and continuously improve the customer experience. This role will be critical to analyze, improve and report on the customer experience.


JOB DESCRIPTION:

• Data collection and analysis to analyze and improve the customer experience,
• Collecting and analyzing customer feedback,
• Develop strategies to improve customer experience,
• Create metrics to measure and report on customer experience (KPI Assesments)
• Offer solutions to improve the customer experience,

QUALIFICATIONS:

• Bachelor's degree in business, marketing or a related field,
• At least 2 years of customer experience analysis experience,
• Strong analytical and problem solving skills,
• Data analysis and reporting skills,
• Excellent communication skills both in Turkish and English (is a must),
• A strong understanding of customer service and customer satisfaction,
• Capable of working with foreign experts related with the role and complete the implementations of the best practices if necessary,
• Residing in Anatolian side,
• No military service for male applicants,