Cluster Reservations Manager

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Türkiye. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As  Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for the potential candidate for Cluster Reservations Manager position in our Legendary Hotel Hilton Istanbul Bosphorus. This position will be based in Adana and the candidates should be resident or willing to live in Adana.

BENEFITS

• Competitive Salary
• Private Health Insurance (Manager package)
• Carpark subscription on team member rate
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Türkiye
• 50% discount on personal food & beverage consumption in the hotels
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Unlimited Training and development opportunities and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

A Cluster Reservations Manager will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• In close communication and full cooperation with reservations team, ensures that the reservations team maximizes the revenue in each deal
• Reviews the decisions together with Sales office and Group Coordinator through following the agenda in close communication and cooperation with them
• Informs the related team members on all the revenue targets of Revenue Department
• Make price and occupancy forecasts checking the competitors’ strategies
• Records and analyses the room and banquet businesses that slipped to competitors, cancellations and waitlist businesses
• Performs all the tasks of Revenue using checklists
• Ensure that all the prices are entered right and paired with right codes
• Ensures that all traces and activities are followed up timely and recorded as it ends
• Ensures that the right controls are implemented in the system, so that the required base for sales and revenue maximization is ready
• Acceptance and entry of reservations by telephone and email
• Correct management of reservation documents
• Ensure Quality Checks on existing reservations
• Comply with the control systems and procedures laid down relating to group bookings
• Undertake specific tasks or any reasonable request as required by Reservation Manager
• Review requests received in the Group Office and ensure smooth communication is in place with Travel Trade department

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

Work Location : Adana HiltonSA