Cluster Director of Sales

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As  Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for the potential candidate for Cluster Director of Sales position in our Legendary Hotel Hilton Istanbul Bosphorus.

BENEFITS:

• Competitive Salary
• Private Health Insurance 
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey
• 50% discount on personal food & beverage consumption in the hotels.  
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As a Cluster Director of Sales, specifically, you would be responsible for performing the following tasks to the highest standards:

• Supervise the daily performance of the Sales office and manage the active conversion of customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the hotels. Ensure all relevant checklists/responsibilities of the Sales team are completed to the appropriate standard and in a timely manner.
• Maximize revenue for the hotels through pro-active selling and commercial management techniques.
• Ensure effective information-gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks.
• Interact with other departments and functions to ensure we exceed our customers’, owners’ and shareholders’ expectations.
• Prepare company contracts for the hotels in accordance with current business and pricing conditions.
• Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the sales team.
• Develop the sales team through leadership and by example to include sales development; participate in the hiring of team members, and their future success.
• Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department.
• Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.
• Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity.
• Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential guests.
• Produce accurate and timely reports that meet the needs of the hotels
• Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to senior management team.
• Cooperate with other departments in the hotels to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Participate in Daily commercial meetings, Weekly Business Focus Meetings and Weekly Group Review Meetings to ensure an effective selling strategy is adopted and reviewed.
• Obtain full knowledge of Competitors’ products to understand the market place
• Create a working environment that supports organizational and brand values, where team members are motivated and trained to their full potential.
• Create a working environment that supports organizational and brand values, where team members are motivated and trained to their full potential.
• Manage departmental productivity
• Manage departmental communication.
• Recruitment, training, development and assessment of the team to meet business needs.
• Ensure all enquiries are dealt with promptly, in line with company standards
• Ensure accuracy of all bookings – standard contracts signed and clear billing details received
• Ensure accurate and up to date customer records are maintained
• Manage customer satisfaction post event and resolve any outstanding issues and secure future sales leads
• Oversee all reservations administration tasks carried out by the team.
• Ensure reservations are accurate and quality checked in line with company standards
• Feed ideas and suggestions into the commercial management team to strive for constant improvement of operating procedures.
• Maximize bedroom, conference and event sales revenue and profit through pro-active selling techniques and commercial management techniques.
• Ensure all enquiries and customer requests, including traces, are dealt with promptly, in a friendly manner and in line with company standards.
• Actively seek feedback from customers on a regular basis and manage customer satisfaction post event and resolve any outstanding issues and secure future sales leads.
• Manage the Meet & Greet of clients during their event
• Develop positive business relationships and be able to ‘close’ a sale
• Creating an environment where everyone sells, including other Hilton Properties
• Be actively involved in the creation and implementation of the hotels sales plan

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values: 

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

If your values match ours, we are also looking for your ability to;

• Comply with all Hilton International company policies.
• Comply with all systems and procedures as laid down by the DO, GM and Hilton International.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
• The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.